Skafos Consulting Limited Liability Company (LLC)
Around The World
Technology Client Support that makes the difference into a changing environment!
Great Customer Service is top of our list as we believe in keeping our customers happy.
Ready to transform your IT Support Processes?
Assurance against critical issues.
Skafos Consulting LLC is attuned to the evolving trends in technology and the growing demand for market leverage. We offer a team of highly qualified and experienced engineers and technicians who ensure the continued relevance of your organization.
Optimize your customer support and leverage automation to streamline your end-to-end support workflows. Explore our new intelligent and AI-powered ticketing and IT automation system. Automation creates competitive advantage and increases security advancement and adoption to smart technologies.
Managing changes to IT systems.
Irrespective of the size of your enterprise we offer a complete IT Helpdesk solution that is tailored for your company and technical support teams divided into three categories, level 1, level 2, and level 3 to give full assurance to an organization and fulfilling agreed upon service level agreements SLA.
IT Support SLAs
IT Support SLAs are crucial for ensuring that IT services meet the needs of the organization and its users while providing a clear framework for accountability and performance measurement. Our team is sensitive to the needs of your company and stands to eliminates downtime and maximizes productivity.
Protecting technology investments
- Incident management: restoring normal service when something goes wrong.
- Service request management: authorizing access to a new technology
- Knowledge management: creating and publishing helpful resources for users.
- Self-service: empowering users to resolve their own tech-related problems
- Reporting: notifying concerned parties about important changes, issues, or events
- Microsoft Entra ID management and support
- Managed Privileged Identity Management (PIM)
- Audits User Activities across Doman and Tenant
Let’s Get Started
Technology support is essential for all industries. If you are looking for a trusted partner to manage your IT Service Desk, Skafos Consulting LLC is fully equipped to assist you.
Our support processes are integrated into the Service Level Agreement (SLA) that encompasses end-to-end support for the infrastructure.
Our clients can contact the support team via phone, email, and chat support. Furthermore, wherever we establish a service, our service center will be available 24/7.
Efficiency and productivity are crucial factors for all organizations. Therefore, please aim to respond within 2-4 hours.
Get a Disaster Recovery Plan and safeguard data and ensure business continuity in case of unexpected events.
Safeguard your architectural integrity by implementing analysis systems that identify risks.
We offer 24/7/365 service availability website, including WordPress maintenance and support services.
Businesses today cross borders and regions, so you need a
service provider that goes where you are.
We’re Here To Help
If you’re seeking to set up a Service Desk or Help Desk in your organization, you’ve come to the right place.