Skafos Consulting Limited Liability Company (LLC)

Helping Businesses
Around The World

Technology Client Support that makes the difference into a changing environment!

Great Customer Service is top of our list as we believe in keeping our customers happy.

Proactive Monitoring

Assurance against critical issues.

Our Process

Skafos Consulting LLC is attuned to the evolving trends in technology and the growing demand for market leverage. We offer a team of highly qualified and experienced engineers and technicians who ensure the continued relevance of your organization.

Automation

Optimize your customer support and leverage automation to streamline your end-to-end support workflows. Explore our new intelligent and AI-powered ticketing and IT automation system. Automation creates competitive advantage and increases security advancement and adoption to smart technologies.

Management

Managing changes to IT systems.

Support Level

Irrespective of the size of your enterprise we offer a complete IT Helpdesk solution that is tailored for your company and technical support teams divided into three categories, level 1, level 2, and level 3 to give full assurance to an organization and fulfilling agreed upon service level agreements SLA.

IT Support SLAs

IT Support SLAs are crucial for ensuring that IT services meet the needs of the organization and its users while providing a clear framework for accountability and performance measurement. Our team is sensitive to the needs of your company and stands to eliminates downtime and maximizes productivity.

Strategic Alignment

Protecting technology investments

ITSM activities

Incident management: restoring normal service when something goes wrong.
Service request management: authorizing access to a new technology
Knowledge management: creating and publishing helpful resources for users.
Self-service: empowering users to resolve their own tech-related problems
Reporting: notifying concerned parties about important changes, issues, or events
Microsoft Entra ID management and support
Managed Privileged Identity Management (PIM)
Audits User Activities across Doman and Tenant

Let’s Get Started

Technology support is essential for all industries. If you are looking for a trusted partner to manage your IT Service Desk, Skafos Consulting LLC is fully equipped to assist you.

How does your support process work?

Our support processes are integrated into the Service Level Agreement (SLA) that encompasses end-to-end support for the infrastructure.

How can we reach your support team?

Our clients can contact the support team via phone, email, and chat support. Furthermore, wherever we establish a service, our service center will be available 24/7.