The creation and management of virtual machines has been called platform virtualization, or server virtualization, more recently. A variety of technologies for managing computer resources by providing a software interface, known as an “abstraction layer,” between the software (operating system and applications) and the hardware. Virtualization turns “physical” RAM and storage into “logical” resources.

Following are the ways virtualization is used. Hardware Virtualization Partitioning the computer’s memory into separate and isolated “virtual machines” simulates multiple machines within one physical computer. It enables multiple copies of the same or different operating systems to run in the computer and also prevents applications from interfering with each other virtual systems. Network and Storage Virtualization In a network, virtualization consolidates multiple devices into a logical view so they can be managed from a single console.

Virtualization also enables multiple storage devices to be accessed the same way no matter what their type or locations. Application Virtualization Computer people love the word “virtualization,” and vendors use the term for virtually anything. Numerous technologies fall under the umbrella of “application virtualization,” some of which have been around for decades, while others are at the forefront.

This blend of virtualization technologies – or virtual infrastructure – provides a layer of abstraction between computing, storage and networking hardware, and the applications running on it. The deployment of virtual infrastructure is non-disruptive, since the user experiences are largely unchanged. However, virtual infrastructure gives administrators the advantage of managing pooled resources across the enterprise, allowing IT managers to be more responsive to dynamic organizational needs and to better leverage infrastructure investments.

At its most fundamental level, Change Management is related to the organization’s understanding of risk. While Risk Management teaches us to accept the risk, ignore risk, reduce risk, or exploit risk based on business strategy and our capabilities, Change Management is all about managing risk to your organization. In this guide, different types of changes are discussed. The key to effective change management is defining change types by risk tolerance, and the appropriate levels of validation required by the IT organization.

The term break/fix refers to the fee-for-service method of providing information technology services to businesses. Using this method an IT solution provider performs services as needed and bills the customer only for the work done. Streamline technical and business operations. MSPs aim to make their internal processes as repeatable and efficient as possible. Doing so reduces the amount of time and money spent on each client so that they can serve a high volume of customers. Many managed services firms invest in MSP-specific professional services automation (PSA) products to manage core business processes and boost efficiency.

An Incident is an unplanned interruption to an IT service or reduction in the quality of an IT service or a failure of a Configuration Item that has not yet impacted an IT service. The purpose of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that agreed levels of service quality are maintained.

Incidents in an IT environment can be categorized in several different ways. Some factors that influence incident categorization include the urgency of the incident and the severity of its impact on users or the business in general. Classifying and categorizing IT incidents helps identify and route incidents to the right technician, saving time and effort. For example, incidents can be classified as major or minor incidents based on their impact on the business and their urgency. Typically, major incidents are the ones that affect business-critical services, thus affecting the entire organization, and need immediate resolutions. Minor incidents usually impact a single user or a department and might have a documented resolution in place already. Let Skafos Consulting streamlined your organization with advanced technology that is suitable for every industry. Managing products and services and frequent ticket incidents.

Vendor management and ongoing development is a long-range strategic plan that focuses on specific market share achievements over certain periods of time which include current and future. After the business goals are recognized, the next step should be the foundation of a dedicated vendor management system. This centralized system should be capable of producing business goals and KPIs for vendor management.

A vendor management system (VMS) is an Internet-enabled, often Web-based application that acts as a mechanism for business to manage and procure staffing services temporary, and, in some cases, permanent placement services – as well as outside contract or contingent labor. Typical features of a VMS application include order distribution, consolidated billing and significant enhancements in reporting capability that outperforms manual systems and processes.

There are a number of differences between managed services offered on-premise and those offered on the cloud. For organizations trying to decide which is the better option, it’s necessary to compare them based on infrastructure needs and objectives of the company. Our vendor portfolios will be suited with the different endpoints demanded by the client which include the deployment of tools that outdistance your competitor and such a process will engaged with the vendor management process optimizes the way an organization interacts and collaborates with its suppliers.

As a Managed Services Provider (MSP) Skafos Consulting proposed to help organizations sustain their profitable goals. Our concentration is managing, service, and support. Bringing on-board well-trained, and a high-quality front-line workforce that keeps business agile. Play a supportive role for the vendor on premises that most of the times establish and share office space at the client’s premises to guarantee all the labor needs and requirements of the client happen. 

Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes. Managing processes and overseeing the day-to-day operations of your professional service organization often takes focus away from the things that matter providing clients with quality service and finding new ways to grow your business.

Services come in many shapes and forms provided by a variety of types of organizations, including business-to-consumer (B2C) services, business-to-business (B2B) services, internal services, public services and not-for-profit t and voluntary services. Business-to-consumer services are services provided by organizations to individuals, examples being financial services (from banks and insurance providers), retail services (from supermarkets and clothes shops), travel services (airlines and bus companies), leisure services (cinemas and gyms), and hospitality services (restaurants and hotels).

Professional services automation products tend to differentiate themselves through the level of integration they offer with respect to other automation software and tools. Some PSA vendors offer integrated suites that bring together PSA, remote monitoring and management (RMM) and remote control software. Other vendors, meanwhile, focus on PSA on its own without a broader suite of automation software products. The standalone PSA vendors, however, often provide integrations with other applications, such as CRM and accounting.

Better processes create products and services that more reliably meet customer requirements for both tangible and intangible product attributes. Faster processes require less time and provide more customization. Cheaper processes reduce costs by achieving a better balance between supply and demand and by improving the product and service design. Stronger processes are better aligned with higher-level strategies, are more sustainable, and better mitigate risks. This framework has a logical order. We start with customer requirements for performance and reliability (better); then we reduce cycle time for both standard and customized products by reducing nonvalue added activities (faster); then we reduce cost by balancing supply and demand and improving product design (cheaper); and finally, we make sure that our processes are aligned with our strategic intent, sustainability goals, and safety requirements (stronger). Skafos Consulting is committed to offering an efficient approach that brings together PSA, remote monitoring, and management (RMM) and remote-control software. Contact us for any questions you may have to do with getting PSA and RMM integrated into your organization.